The RioOne HIE provides health care professionals with a timely, secure, and authorized way to exchange patient health information through two services.


1.  The RioOne Direct Secure Messaging (DSM) service is a secure email service that allows users to send and receive email messages and attachments containing a patient’s clinical data. DSM can be used for purposes of treatment, payment, and operations.


2.  The second method is the RioOne Query Exchange which allows a healthcare provider to query a patient’s clinical data within a secure network of participating healthcare providers including hospitals, physicians, labs, and pharmacies.

Is this a national effort?

Yes. The federal government has set a goal for most health care providers to have electronic health records and electronic communications by 2018. The goal includes making stable regional and national health information exchange networks that will ensure that complete health information is available for most Americans at the time and place of care, no matter where that is.​

What are the benefits of joining Direct secure Messaging (DSM)?

DSM offers a more secure and efficient method for two-way communication and transmission of protected health information (PHI) than fax, phone, regular mail, or courier. The ability to electronically transmit patient records facilitates coordinated patient care; enhances communication between providers and facilities; and can reduce duplicate procedures, tests, and medications. DSM also supports meaningful use by enabling the electronic exchange of clinical information like Continuity of Care Documents (CCDs) and referrals. DSM sends automatic read receipts whenever a message you have sent is opened and provides notifications to your regular email upon receipt of a message in your DSM inbox.

All clinical data that moves across the HIE is owned, stored, managed, and controlled at the local (facility) level. RioOne does not own or maintain any of the data available through the Direct Messaging or the Query Exchange. The Query Exchange method operates on a federated model, where each participating health care organization maintains and controls their records. Data shared through the Direct Secure Messaging service is encrypted and can only be viewed by the sender and receiver. RioOne HIE maintains an audit log for security purposes, but message contents and attachments are not included in the audit log.

Who owns the data shared across the Rioone hie?

When each physician involved in a patient’s care has all of that patient’s data readily available through health information exchange, medical test that have already been performed do not have to be repeated unless new developments warrant them. This allows the physician to determine further course of treatment more quickly and accurately.

Query Exchange facilitates patient care, diagnosis, and course of treatment through enhancing communication between hospitals, labs, pharmacies, and referring physicians; and reduces orders for duplicate tests, procedures, and medications. This enables health care providers to access clinical records from multiple sources at the same point of care, and can reduce costs and improve health care outcomes for patients by giving providers the most up-to-date and complete medical record possible.

​How would the hie be useful in an emergency?

What is the RioOne Health Network?

Each participating provider is vetted prior to joining RioOne HIE and assumes responsibility for ensuring that their respective users are vetted. Participating health care organizations are required to have appropriate administrative, physical, and technical safeguards in place and must maintain the ability to monitor and audit access to the RioOne HIE. To help the RioOne participants in this area, RioOne has voluntarily developed an IT Risk Management Plan that could help participants identify risk areas and adapt and implement appropriate safeguards. For more information please contact Mr. Charles Stewart, Executive Director, RioOne Health Network  at 956-362-3059.

​RioOne Health Network 

The Health Information Exchange (HIE) of South Texas

What are the benefits of joining Rioone query exchange?

When someone needs care in an emergency, that person might be far from home, unable to communicate or unable to remember key information, such as names and doses of prescription drugs. Allowing a physician to retrieve the patient’s records quickly and completely through DSM and/or Query speeds the delivery of appropriate care, and avoids unnecessary duplicate testing, medical errors and extra costs.

WHy would the hie lead to less duplicate medical testing and a more efficient system?

Are all of the participating providers vetter before being cleared to use the services?